Level 3 Diploma in Communication Skills for Health and Social Care Practice

Level 3 Diploma in Communication Skills for Health and Social Care Practice
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Level 3 Diploma in Communication Skills for Health and Social Care Practice

Communicating effectively is a prerequisite for any positive interaction within the health and social care sector, be this with a service user, carer, colleague or external agency. Within the health and social care sector, there are communication methods that learners need to be able to use correctly and effectively.

In this course, learners will look at the variety of communication methods used within health and social care practice. They will outline effective communication principles and how to identify and overcome common barriers to effective communication.

Learners will become familiar with the different oral and written communication methods, such as handing over information to colleagues face-to-face or by telephone and the benefits and
potential weaknesses of each. They will also learn how to produce and present an oral presentation, a beneficial skill within the health and social care sector. They will also cover how to present written information formally via care plans, reports etc.

Finally, learners will look at the range of ICT innovations within the health and social care sector. Service user information can be communicated within the team and to external partners
in the individual’s care. This will include issues around data protection and confidentiality.

 

Learning Objectives

Understand the role of effective communication in health and social care practice:
• Methods of communication and an understanding of basic models of communication used in health and social care
• Non-verbal, verbal, visual, face-to-face, formal and informal, vertical and horizontal, internal and external
• When to choose different communication methods
• Differences between communication channels in large and small organisations
• The strengths and weaknesses of different communication methods
• Principles of effective communication, clarity of message and language, choice of channel, listening to the response.

Communicate information in a variety of formats:
• Styles and methods of oral communication, conversation, formal presentation, discussion groups, case discussions, interviews, formal and informal, adapting communication methods for the audience, the use of non-verbal cues to strengthen the message
• Producing and delivering an oral presentation, using appropriate software, producing handouts and answering questions. Show subject knowledge, adapting answers to the audience
• Looking at written styles in health and social care, note writing following care intervention, care plans, report writing for case discussions. Letters and e-mails. Formal and informal
written communication. Integrating images, tables and graphs into reports.

Understand the importance of ICT in communicating in health and social care practice 
• Use of ICT in health and social care
• Use of ICT for benefits of carers and organisations, social media, email, websites, presentation software
• Use of ICT for service users with communication needs, communication aids available for various disabilities to promote communication
• The use of telemedicine
• Issues of data protection and confidentiality.

 

Assessment Method

Each unit is assessed through an assignment.

 

How will you study?

Our learning portal will be available to you study 24/7. You can use your Desktop Computer, Laptop, Mobile or Tablet anytime in a flexible way to study entirely online. After login into your online learning portal, you will study in a structured way - read books/resources online and write your assignments with full study support to complete the whole qualification.

 

Results and Certificate

Learners will complete only one unit and several topics. At the end of the course, you will achieve credits that can be counted towards a similar level higher credits qualification.
You will achieve a Certificate of Achievement to confirm your achievement.

 

Who is this course for?

This course is for someone who is new to health and social care or wants to study for continuing professional development (CPD) or progress to the higher-level course in the same subject area.

 

Requirements

No entry requirements; anyone can join.

 

Career Paths

The programme's rationale is to provide a career path for learners who wish to develop their care capabilities within the health and social care sector. The primary employment areas are communication assistant, social worker, health care assistant, charity, health administrator etc. You will also progress to Level 3 or Level 4 qualification.

Lessons

  1. Study Planner - CS for Health and Social Care

  2. Communication for Health and Social Care

    Being able to communicate effectively is a pre-requisite in any positive interaction, be this with a service user, carer, colleague or external agency. We take communication for granted but in Health and Social care there are many methods of communication which we need to be proficient in. During this unit learners will look at the variety of methods of communication used within Health and Social care practice. Be able to outline principles of effective communication and how to identify and overcome common barriers to high quality communication. Learners will also become familiar with the different methods of oral and written communication used, be that in handing over information to colleagues face to face, or by telephone and the benefits and potential weaknesses of each. They will also learn how to produce and present orally via a presentation, this skill is very useful within the Health and Social Care arena. How to present written information in a formal way via care plans, reports etc. will also be covered.

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